Interviewee's are asked to describe situations where they have demonstrated a particular behavior. This interview typically includes questions where you are asked to demonstrate when you were both successful and unsuccessful in specific situations.
The best way to prepare for this type of interview is to think of, and write down, examples from your work history of different scenarios. Come up with more than one example of each scenario. Companies that conduct behavioral interviews do so consistently and you do not want to use the same scenarios for each interview. Some typical behavioral interview questions might include:
When responding, be detailed and specific. Usually during behavioral interviewing, the interviewer will be operating under the premise that "past performance in a similar setting is the best predictor of future performance."
The best way to accomplish this is to use the three-step STAR process, or:
For example, you might recount a time when employees were continually complaining about the computer system (situation). To resolve the problem, you organized a user group consisting of technical staff and the computer users to discuss the issue (action). Morale then improved as did the lines of communication (result). Using this three step STAR process is a powerful way for you to frame your experiences and accomplishments for the interviewer.